Every piece is made to order, just for you.
Because each piece is printed just for you, we can’t accept returns or exchanges for sizing or change of mind. Please check the size guide before you order.
If your item arrives damaged, misprinted or wrong, contact us within 30 days for a free replacement or refund. Email hello@eyeheartblank.com or use the contact form, with your order reference and a photo.
Approved refunds go back to the original payment method. Your bank usually takes 5–10 business days to show it. If we can’t print a creation (for example, it isn’t something we can print), we’ll email you and refund you in full.
Printing starts soon after you pay, so we can’t change or cancel an order once it’s underway. If you spot a mistake, email us right away. If it hasn’t started, we’ll fix it.
Write to us straight away with your order reference and the right address. If it hasn’t shipped yet, we can update it. Once it has, we can’t redirect it.
Start with your tracking link, since delivery times vary by place. If it’s been more than 14 days since it shipped, or tracking has stopped moving, write to us and we’ll chase it.